At Kitropiki, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your purchase, we’re here to help.
1. Returns
- You have 30 days from the date you received your item to return it.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Certain items such as perishable goods, custom products, or health/hygiene products are not eligible for returns.
2. Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain number of days, depending on your card issuer’s policies.
3. Shipping
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at 254-738-833273
