Deliveries done countrywide!

Deliveries done countrywide!

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Frequently Asked Questions

What type of eSim will my iPhone have? +


iPhones purchased from kitropiki will have a traditional eSim.

How can I contact customer support? +


Message us on Whatsapp at anytime! 254738833273

Can I use M-Pesa or other local payment methods? +


We accept M-Pesa as well as VISA & Mastercard.

Are the products on your site authentic? +


Yes. All products sold on kitropiki are legitimate, NEW products. Products are sourced directly from reputable American retailers such as Apple, Best Buy, Visible, and Target.

How long will it take to receive my order? +


It will take approximately 10-14 business days for your order to arrive in Kenya. Once it arrives in Kenya, you will receive a notification and will proceed depending on your delivery choice (pick up or direct delivery).

Is it safe to use my credit/debit card on your site? +


Yes. We have a secure check out system hosted by PayPal.

Can I modify or cancel my order after it's been placed? +


Please reach out to support to make any order modifications. Be ready to provide order number and phone number connected to order.

Do you accept payments in Kenyan Shillings? +


Yes! All payments will be in KHS.

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